At aimeleon.us, we want you to be happy with your purchase. Please read our refund and returns policy carefully before placing your order.

Return Window

If you are not satisfied with your order, you can request a return within 14 days of receiving your package. After 14 days, we will not be able to accept any return requests.

Conditions for Returns

To be eligible for a return, the item must be in its original condition with all tags attached and unworn, unwashed, and unaltered. Items must be sent back in their original packaging. We do not accept returns on items that show signs of wear, damage by the buyer, or missing tags.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

Items marked as final sale, undergarments, accessories used after opening, and gift cards.

How to Start a Return

To request a return, email us at support@aimeleon.us with your order number, the item you want to return, and the reason for the return. Our team will review your request and send you further instructions within 2-3 business days.

Return Shipping

The buyer is responsible for all return shipping costs. We recommend using a tracked shipping method because we are not responsible for packages lost during the return process. Keep your tracking number until the return is complete.

Refund Process

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at support@aimeleon.us with photos of the item and packaging. We will arrange a free replacement or full refund for you at no extra cost.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Late or Missing Refunds

If you have not received your refund after 10 business days of our approval, first check with your bank or credit card company as processing times vary. If you still have not received it, email us at support@aimeleon.us and we will look into it for you.

Contact Us

For any questions about returns or refunds, email us at support@aimeleon.us and our team will assist you as soon as possible.